 Several weeks I blogged about reviewing your medical practice mission statement. Part of your mission statement is to review your goals. The goals that you set for the office should be simple, attainable, and match your mission.
Let’s talk about a few ideas for your goals:
• Respect for all patients and families
• Establishing trust between the patient and practice
• Being cognizant of patient confidentiality and HIPAA
• Listening to the patient and be aware of their feelings
• Being available for patients and their needs
• Building strong patient relationships
• Courteous communication both on the telephone and in person
• Billing will be handled efficiently and privately
• Discretion will be used in patient care
• Striving to meet and exceed the expectations of the patient
Your goals should be to treat the patient as you would like to be treated. Set your practice’s standards high and then strive to reach and exceed your goals.
Contact me with your goals at donna@officemanagementsolution.com. |
Donna Weinstock, a business and healthcare consultant, has more than 30 years experience in the healthcare industry. As a medical practice office manager, she recognizes the value of an efficiently run business and has improved office processes and staff development. She writes for a healthcare newsletter and healthcare magazines. Donna is an active member of PAHCOM (Professional Association of Health Care Office Management) and is on the executive board of her local chapter. She welcomes question at 847-205-9797 or 